I live in Thailand since 2016. I trade using the accounts of several Forex Brokers. I try to provide simple information based on my actual experience. For others, see [Profile].
FBS

FBS Customer Support | Any Language as You Like!

This is an article about FBS support.

FBS is also a sponsor of FC Barcelona and is a very famous forex trader overseas.

FBS has an excellent support system, and is a broker that beginners can use with confidence.

In particular, the live chat service, which allows you to communicate with the support staff in real time, is very useful, and I recommend that you ask them immediately if you have any problems.

In this article, I will explain in detail how to contact the various contact points.

What you can learn in this article;
  • About FBS Customer Support
  • How to contact it

About FBS Customer Support Service

FBS provides the following means of inquiry.

Customer SupportSupported
Live Chat
e-Mail
Phone (Call back request)

The Most Recommended is Live Chat!

The best way to inquire is through live chat.

You can communicate in real time.
Depending on the nature of your inquiry, this may be the fastest way to resolve it.

FBS live chat service is available 24 hours a day on weekdays.

Notes on the content of the inquiry

FBS does not respond to the following types of inquiries.

Inquiries that cannot be answered by support
  • Trading methods and strategies
  • Forecasting market price movements
  • How to use Metatrader (MT4, MT5)

In particular, FBS is not able to answer any questions regarding investment advice.
This is prohibited by law.

Also, it is better to avoid inquiring about the basic terms and contents of trading such as what is forex, what is a currency pair, and what is a spread nd so on.
(If the support is not busy, they may be able to tell you.)

On the other hand, you should contact the support desk for the following information and inquiry.

What to ask support directly
  • After opening my account, I sent my personal identification documents, but they are not approved yet.
  • I have made a withdrawal request, but the money has not arrived yet.
  • I tried to place an order or close a position, but an error occurred.
  • There are no answers to other frequently asked questions.

FBS’s Frequently Asked Questions (FAQ) are available on the official website.
If you have any questions, please check the FAQ first.

Official Site

How to Make Inquiries

From here, I will explain the specific inquiry procedures for each contact point.

Live Chat

It is the most user-friendly Live Chat.

Access to Live Chat

Click ‘ABOUT’ -> ‘Live chat’ on the top page of FBS official website.

Search the FAQ first.

A chat space will appear in the lower right corner of your browser.
First, search for a solution in the FAQ by typing in a keyword.

Request Live Chat

I searched for “withdraw” to try it out.
The related FAQ is displayed.

If you do not see what you want to know, click “Live Chat” in the lower right corner to start a chat.

Enter the required information

Enter your name and email address.

You do not need to have an account to use FBS online chat.

Start Live Chat

Once you enter the online chat room, the chat will start.

In FBS online chat, you can send not only messages but also files.

e-Mail

FBS does not disclose a support email address.

You can request it from the official website, and support will reply to you at the email address you enter.


Access the inquiry form

Click ‘ABOUT’ -> ‘FAQ’ on the top page of FBS official website.

Open an inquiry form

Scroll down to the bottom and click “SUBMIT A REQUEST”.

Submit a request

Fill in the required information and click Submit.

A reply will be sent to the e-mail address you entered here, so make sure you get it right.

Phone (Call back request)

If you would like to speak with FBS support on the phone, you can request a call back.

Access the callback request form

Click ‘ABOUT’ -> ‘Callback’ on the top page of FBS official website.

Alternatively, click on “Callback” at the top of the home page.

Callback request

Use the request form to request a call back.

You can specify the time you would like to have your call returned.

Summary

What did you think?

FBS has live chat support, which is very convenient.

If you have any problems, please take advantage of it!

Check Support on FBS Official Site

\Just 3 minutes!!/
Open an Account for FREE

ABOUT ME
KandA
KandA
I live in Thailand since 2016. I trade using the accounts of several Forex Brokers. I try to provide simple information based on my actual experience. For others, see [Profile].