I live in Thailand since 2016. I trade using the accounts of several Forex Brokers. I try to provide simple information based on my actual experience. For others, see [Profile].
LAND-FX

LAND-FX Customer Support | Any Language as You Like!

This is an article about the support of LAND-FX.

LAND-FX has a very narrow spread and is very popular all over the world.
The support system is also excellent, and it is a forex broker that can be used with confidence.

This article explains in detail how to contact the various contact points.

What you can learn in this article;
  • About LAND-FX Customer Support
  • How to contact it

About LAND-FX Customer Support Service

LAND-FX provides the following means of inquiry.

Customer SupportSupported
Live Chat
e-Mail
Inquiry Form

How to Check on LAND-FX Official Web Site

Follow ‘Support’ -> ‘Customer Service’ from the top page of LAND-FX official web site.

Or click ‘Customer Service’ on the top of top page.

Check Support on LAND-FX Official Site

Live Chat is the Most Recommended!

The best way to inquire is through live chat.

You can communicate with support staff in real time.
Depending on the nature of your inquiry, this may be the fastest way to resolve it.

However, depending on the country and language, live chat service hours may be limited.
If the staff is not available, you can send them an e-mail. However, replies will be sent on weekdays after the vacations and will be a little delayed.

Notes on the content of the inquiry

LAND-FX does not respond to the following types of inquiries.

Inquiries that cannot be answered by support
  • Trading methods and strategies
  • Forecasting market price movements
  • How to use Metatrader (MT4, MT5)

In particular, LAND-FX is not able to answer any questions regarding investment advice.
This is prohibited by law.

Also, it is better to avoid inquiring about the basic terms and contents of trading such as what is forex, what is a currency pair, and what is a spread nd so on.
(If the support is not busy, they may be able to tell you.)

On the other hand, you should contact the support desk for the following information and inquiry.

What to ask support directly
  • After opening my account, I sent my personal identification documents, but they are not approved yet.
  • I have made a withdrawal request, but the money has not arrived yet.
  • I tried to place an order or close a position, but an error occurred.
  • There are no answers to other frequently asked questions.

LAND-FX Frequently Asked Questions (FAQ) are available on the official website.
If you have any questions, please check the FAQ first.

Official Site

How to Make Inquiries

From here, I will explain the specific inquiry procedures for each contact point.

Live Chat

This is the most user-friendly live chat.

You do not need to have an account with LAND-FX to use the live chat.

Access to Live Chat

Click on “Live Chat” at the top of the official LAND-FX website, or the “Live Chat” icon on the right.

Start live chat

A chat space will appear in the lower right corner of your browser.
Enter the required information to start a chat.

e-Mail

You can send an email to the email address listed on the support page.
The email address may vary depending on the country you live in, so please check it.

You can send an email at any time, but you should expect a response as early as the same day, or the next business day depending on the time of day.

Also, if the inquiry is about your own account, please remember to include your name, account ID, and e-mail address.

Inquiry Form

You can also contact us using our dedicated contact form.

This is almost the same as contacting us by e-mail.

Access to inquiry form

Follow ‘Support’ -> ‘Customer Service’ from the top page of LAND-FX official web site, scroll down to the bottom of the screen and you will see a contact form.

Enter your name, email address, and any questions you have, then click Submit.

Summary

What did you think?

LAND-FX offers a variety of support systems.

If you have any problems, please try to use it!

Check Support on LAND-FX Official Site

\Just 3 minutes!!/
Open an Account for FREE

ABOUT ME
KandA
KandA
I live in Thailand since 2016. I trade using the accounts of several Forex Brokers. I try to provide simple information based on my actual experience. For others, see [Profile].